Ayban is a BPO industry veteran with experience in various roles, including Team Leader, Supervisor, Trainer, and Campaign Manager. He currently manages a team of operations professionals at Capella BPO, where he oversees client relationships, project planning and implementation, and ensuring that the team meets its targets and quality standards.
Ayban started his career in the BPO industry as a Customer Service Representative. Over time, he has gained experience in various roles such as Team Leader, Supervisor, Trainer, and Campaign Manager. Ayban's expertise lies in managing large teams and complex projects. He has successfully managed several projects in different domains such as e-commerce, customer service, data entry/research, and AI learning.
At Capella BPO, Ayban is responsible for managing a team of operations professionals that handles the production. He ensures that the team meets its targets while maintaining quality standards. Ayban is also responsible for client relationship management, project planning, and implementation.